Built for bespoke delivery, the framework offers a new, collaborative approach for the procurement of repairs and empty homes services.

  • Contracting Authority – Watford Community Housing

  • Contract Notice – 2025/S 000-006461

  • Contract Award Notice – ????????

  • Framework Start date – 30/04/26

  • Direct Award – Yes

  • Mini-competition – Yes

  • PCR2015 compliant

  • Framework End Date – 30/04/30

Final Pretium & Watford Community Housing Final Logo Resized

About the Framework

Developed by Pretium in partnership with Contracting Authority Watford Community Housing, Maintain provides a comprehensive solution for empty homes and repairs, covering seven workstreams:

  • Repairs
  • Empty homes (voids)
  • Contact centre (repairs only or full coverage)
  • Complete Property Service (CPS)
  • Disrepair (including condensation, damp & mould)
  • Aids and adaptations
  • Specialist equipment repairs & servicing (including emerging technologies)

Designed with flexibility at its core, Maintain enables Authorised Users to shape fully bespoke repairs solutions aligned to their unique demographic, geographic and customer needs. This is supported by a coherent framework structure, where specifications, pricing models and agreements work seamlessly together to drive innovation, responsiveness and tailored delivery. 

A comprehensive suite of adaptable specifications underpins every workstream, giving organisations the freedom to customise their approach while maintaining consistency and control. 

Maintain is built on best practice, innovation and a strong commitment to outstanding customer service. It is delivered through a collaborative partnership between the Contracting Authority (WCH), Echelon, Pretium, E2EX, Tpas and appointed framework suppliers—ensuring value for money alongside continuous improvement and sector-leading outcomes. 

Authorised Users can access any workstream and select from a range of commercial models, supported by two flexible access options Standard and Enhanced- both designed to provide a high level of expert support. This enables organisations to tailor every element of delivery to suit their requirements. 

Standard Option  

The Standard Option includes support from the Pretium team and partners with: 

  • Scoping meeting  
  • Expressions of Interest engagement 
  • Creation of mini-competition documents  
  • Call-off administration process management, including 
  • Clarifications  
  • Moderation  
  • Commercial evaluation & report  
  • Outcome letters  
  • Bi-annual progress meetings  

Enhanced Option

As well as all the items included in Standard, the Enhanced option includes: 

  • Options Appraisal  
  • Customer engagement  
  • Procurement strategy  
  • Leaseholder consultation  
  • Call-Off Support, including:  
  • Clarifications  
  • Moderation Evaluation process  
  • Commercial Evaluation Support  
  • Evaluation Report  
  • Outcome Letters  
  • Contract engrossment 
  • Mobilisation Manager  
  • Partnering Adviser  
  • Annual Commercial Review  
  • Free membership of AMIP  

Social Value 

Social Value is embedded throughout the framework, and framework suppliers will work closely with Authorised Users to deliver agreed objectives. This includes supporting local initiatives, community groups, training, and employability opportunities, as well as establishing Social Value working groups where appropriate. 

Echelon’s Social Value Matrix will be used as a structured template to define, measure and monitor Social Value commitments at the call-off stage.

Your framework contacts

At Pretium we pride ourselves on our hands-on approach. We are always available by phone or email to answer your queries and to support you to get the most out our frameworks.

Charlotte Barber, Framework Co-ordinator

Charlotte Barber

Framework Co-ordinator

Millie Pretium Web

Millie Davis

Framework Growth Manager

Mathew Baxter

Mathew Baxter

Group Chief Executive

Joanne De Sousa

Joanne De Sousa

Head of Framework Engagement

Lots

The framework is broken down into geographical/regional lots covering England and Wales, with each region then being further split by value:

  • Contracts up to £5m
  • Contracts over £3m

There is an intentional overlap between the two value bands to offer flexibility to Authorised Users.

Who can use the framework?

Our frameworks are open to any public sector organisations and members of their supply chain, including:

  • Housing providers
  • Local Authorities and ALMOs
  • National, Regional and Local Health Authorities
  • NHS Trusts and Primary Care Trusts
  • Educational establishments such as universities and colleges
  • Government Agencies, including the Ministry of Defence, Highways Agency, Prison Service etc
  • Police Service
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Accessing the Framework

Authorised Users must sign an Access Agreement with the Contracting Authority in order to use the framework .

You can choose between Mini-Competition and Direct Award (see section below for more information).

On completion of the framework procurement process (either Direct Award or Mini-Competition) the Authorised User will enter into a call-off contract with the selected supplier, using an industry standard form of construction contract. Authorised Users can choose to appoint consultants using the Framework Letter of Appointment or Deed of Appointment.

Contracts can be awarded via Direct Award or Mini-Competition to suit operational requirements and project circumstances, and a member of the Pretium team will advise and support you through the call-off procurement process.

Direct Award

Direct Award offers the mechanism to issue work directly to the supplier without any further tender. 

Authorised Users may award directly to a framework supplier in any of the following circumstances: 

  • Where the framework supplier is the number 1 ranked framework supplier on the framework lot in question (as shown in the fourth column of the table in Schedule 1). If such framework supplier either declines the award of the call-off contract or WCH or the Authorised User, acting reasonably and having regard to the capability criteria, does not consider that it is capable of carrying out the call-off contract, WCH or the Authorised User may award the call-off contract by direct selection to the framework supplier who is the number 2 ranked framework supplier on the framework lot in question, and so on and so forth. 
  • Where the call-off contract has substantial similarities to a previous contract in which the framework supplier was involved (whether such project was the subject of a call-off contract awarded under this Framework Agreement or not). 
  • Where for reasons of urgency it is not reasonably practicable to award the call-off contract by way of a mini-competition. 
  • Where WCH or the Authorised User has determined through application of the Capability Criteria that only that Framework Supplier is capable of carrying out the call-off contract.  
  • Where the call-off contract is for works which are a continuation of (or are a subsequent phase of) works which the Framework Supplier was previously appointed to carry out, and WCH or the Authorised User requires continuity of service in respect of the same. 
  • Where the estimated value of the works to be supplied in relation to the call-off contract is less than the amount below which direct awards are permitted by WCH’s or the Authorised User’s standing orders from time to time. 
  • Where WCH or the Authorised User has invited expressions of interest from framework suppliers in relation to an intended mini-competition for a call-off contract, and only one framework supplier has responded to express their interest within the requisite timescale set by WCH or the Authorised User. 
  • Where for reasons of confidentiality or commercial sensitivity it is not reasonably practicable to award the call-off contract by way of a mini-competition.  

All suppliers within the framework are invited to participate in a mini tender specific to the works being called off.

The Authorised Users will identify the framework suppliers appointed to the framework lot, who are capable of carrying out the particular call-off contract and invite those framework suppliers to participate in the mini-competition.

Authorised Users may use capability criteria to determine which framework suppliers are capable of carrying out the call-off contract and are therefore invited to participate in the mini-competition.

The Pretium team manage this process on the Authorised User’s behalf or can offer support, as and when required, including document templates. The process can be managed through Procurement portal, EU Supply/Mercell or directly by the authorised user through their choice of portal.

Whichever option you choose, you may wish to understand which of our trusted suppliers have the capacity to deliver your project, through an Expression of Interest (EOI). Our team will gather your project information into an EOI template which will be issued to all suppliers. Their responses are then collated and presented to you in a summary document to help inform decision making moving forward.

Useful Documents

Total Fleet Solutions Illustration Feb 2026

Contact Us

If you would like to find out more about accessing this framework, please fill in this contact form and one of our team will be in touch.

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